---
title: "Psychology and channel feedback | Kaisa Mäkelä | Negotiator 55"
titleOriginal: "Psykologia ja Neuvottelija-palautta | Kaisa Mäkelä | Neuvottelija 55"
episodeNumber: "55"
guest: "Kaisa Mäkelä"
datePublished: 2021-01-01
duration: "16:11"
youtube: "https://www.youtube.com/watch?v=bxxG1pgjEyc"
captionsVtt: https://www.neuvottelija.com/podcast/episodes/ep55-psykologia-ja-neuvottelija-palaute-kaisa-makela/captions.en.vtt
captionsSrt: https://www.neuvottelija.com/podcast/episodes/ep55-psykologia-ja-neuvottelija-palaute-kaisa-makela/captions.en.srt
originalLanguage: "fi"
topics: ["leadership_governance","negotiation"]
subtitleMethod: "none"
provenance: "Owner page assembled from the MacWhisper SRT transcript, YouTube metadata and the neuvottelija.fi episode record. Chapter timecodes are taken from the transcript; no caption files are published with this page."
fiCanonical: "https://www.neuvottelija.fi/fi/episodes/61-neuvottelija-55-palaute-kaisa-makela"
canonical: https://www.neuvottelija.com/podcast/episodes/ep55-psykologia-ja-neuvottelija-palaute-kaisa-makela/
---
# Psychology and channel feedback | Kaisa Mäkelä | Negotiator 55

## Chapters

- [00:00](https://www.youtube.com/watch?v=bxxG1pgjEyc&t=0s) Awareness Recreated and the Helena Åhman book prize
- [02:42](https://www.youtube.com/watch?v=bxxG1pgjEyc&t=162s) Cognitive distortions and non-verbal feedback
- [05:18](https://www.youtube.com/watch?v=bxxG1pgjEyc&t=318s) What remote work broke, and what it unexpectedly gave
- [07:52](https://www.youtube.com/watch?v=bxxG1pgjEyc&t=472s) The Negotiator community as an experiment
- [10:22](https://www.youtube.com/watch?v=bxxG1pgjEyc&t=622s) Channel dependency: Facebook, Discord and the young
- [12:54](https://www.youtube.com/watch?v=bxxG1pgjEyc&t=774s) Trolls as a psychological phenomenon
- [15:26](https://www.youtube.com/watch?v=bxxG1pgjEyc&t=926s) Is Freud still worth reading?

## Summary

Kaisa Mäkelä, founder of the startup Awareness Recreated, discusses consciousness, cognitive distortions and how non-verbal feedback exposes your own biases. This informal feedback episode also covers the non-verbal synchronisation broken by remote work, the channel dependency of online communities, and trolls as a psychological phenomenon, before Miettinen challenges the standing of Freud and Jung.

## What is discussed

- **Awareness Recreated.** Mäkelä's company exists to bring findings from psychology and ethics into everyday use — applied and pre-chewed so people can actually act on them.
- **Feedback you are already receiving.** Expressions, gestures and word choices supply constant non-verbal feedback, which is the cheapest route to spotting your own distorted thinking.
- **Remote work cuts both ways.** A twenty-year IT professional and long-time remote advocate now misses the office — but non-technical colleagues joining Teams brought humanity and pushed for cameras on.
- **Coffee-table conversations.** The Negotiator community spans a Facebook group, YouTube and audio platforms; Mäkelä found the exit and venture capital episodes most useful as a founder raising money.
- **A background in finance.** Before her IT career Mäkelä worked briefly at the Bank of Finland and turned down a permanent post for more creative waters.
- **Channel dependency.** Facebook does not reach the young, Discord does not reach everyone else, and no single platform carries a discussion across society.
- **Trolls, read psychologically.** Trolling proves emotions were aroused; the reasons belong to the troll. Miettinen would prefer real-name commenting.
- **Freud in everyday language.** Defence mechanisms — sublimation, avoidance — have entered ordinary vocabulary, but the application of psychology to daily life has not broken through.
- **Miettinen's challenge.** A behaviourist rationalist's objection: the famous thinkers tested nothing, and the Stanford prison experiment collapsed as apparently manipulated.
- **Mäkelä's answer.** Yes and no — individual theories in a vast science, but ones that captured human behaviour well enough to survive, because people have not changed much.

## Watch

The recording lives on the Neuvottelija channel: [Psykologia ja Neuvottelija-palautta | Kaisa Mäkelä | Neuvottelija 55](https://www.youtube.com/watch?v=bxxG1pgjEyc).
A Finnish edition of this episode is published at [www.neuvottelija.fi](https://www.neuvottelija.fi/fi/episodes/61-neuvottelija-55-palaute-kaisa-makela).

---

Cite as: Sami Miettinen, Neuvottelija — Psychology and channel feedback | Kaisa Mäkelä | Negotiator 55, https://www.neuvottelija.com/podcast/episodes/ep55-psykologia-ja-neuvottelija-palaute-kaisa-makela/, 2021-01-01. For quotes include episode 55 and timestamp.